Returns & Refunds
We want you to be happy with what you ordered. If you're not, you have 30 days from the delivery date to request a return.
What can be returned
To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all accessories included.
How to start a return
Email us at customerservice@krimostore.com with your order number and a short note about the issue. We'll reply within 1–2 business days with return instructions and an address.
Please don't send an item back before contacting us — returns received without prior authorization can't be processed.
Refunds
Once your return arrives and is inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take another billing cycle to appear on your statement.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with photos. We'll send a replacement or issue a full refund — your choice — and we cover the return shipping.
Return shipping costs
For change-of-mind returns, you're responsible for return shipping. For damaged, defective, or incorrect items, we cover it.
Non-returnable items
Gift cards and items marked final sale can't be returned.
Exchanges
The fastest way to exchange is to return the original item for a refund and place a new order.
Cancellations
Orders can be cancelled for a full refund any time before they ship. Email us as soon as possible — most orders ship within 1–2 business days.
Questions
Email customerservice@krimostore.com and we'll help.