Frequently Asked Questions
How long will my order take?
Orders are processed in 1–2 business days. After that, delivery to the United States typically takes 7–15 business days. Canada and the UK run 10–20, and the rest of the world 10–25. Full details are in our Shipping Policy.
How much is shipping?
Free, on every order, with no minimum.
Where do you ship from?
Directly from our fulfillment partners' warehouses. That's how we keep prices well below retail — the trade-off is a longer delivery window than a same-day retailer.
Will I get tracking?
Yes. You'll get a tracking number by email as soon as your order ships. It can take 2–3 business days for the first scan to appear — that's normal.
My tracking hasn't moved in a week. What now?
Email customerservice@krimostore.com with your order number. If it's been more than 10 business days without an update, we'll open a carrier investigation and either replace the order or refund you.
Can I return something?
Yes — 30 days from delivery, as long as the item is unused and in its original packaging. Email us first for return instructions. See the Refund & Return Policy.
What if my item arrives damaged or wrong?
Email us within 7 days with photos. We'll replace it or refund you in full, your choice, and we cover the return shipping.
Can I cancel or change my order?
If it hasn't shipped yet, yes. Email us as soon as you can — most orders ship within 1–2 business days.
How long do refunds take?
Once we receive and inspect a return, refunds go back to your original payment method within 5–10 business days. Your bank may take another statement cycle to display it.
Do you ship internationally?
Yes. Note that import duties or taxes charged by your country are the recipient's responsibility and aren't included in our prices.
Is checkout secure?
Yes. Payments run through Shopify's PCI-DSS compliant processors. We never see or store your full card number.
How can I contact you?
Email customerservice@krimostore.com and you'll hear back within 1–2 business days — usually sooner. You can also message us on WhatsApp at +1 470 900 5335. Our Contact page has both.